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United Airlines

Trained service animals are animals that receive specific training to perform life functions for individuals with disabilities. Examples include animals that assist with visual impairments, deafness, seizures and mobility limitations. Trained service animals are accepted in cabin for qualified individuals with a disability. A service animal should sit in the floor space in front of the customer’s assigned seat but cannot protrude into the aisles. Customers may use an approved in-cabin kennel for smaller animals provided its use meets stowage requirements. Exit row seating is prohibited. Documentation may be required for an animal traveling to international destinations. *Beginning March 1, 2018, United will require additional documentation for customers traveling with emotional support animal or a psychiatric service animal. In addition to providing a letter from a licensed medical/mental health professional, customers will need to provide a veterinary health form documenting the health and vaccination records for the animal as well as confirming that the animal has been trained to behave properly in a public setting.This change only applies to emotional support and psychiatric service animals. Helpful Reminders:

    1. The animal is expected to be seated in the floor space below your seat
    2. The animal should not extend into the aisles
    3. The animal must behave properly in public and should follow directions from its owner
    4. When traveling with an emotional support animal or psychiatric service animal, you’ll need to submit all three forms together to the Accessibility Desk at least 48 hours before your flight
    5. Contact the United Accessibility Desk at 1-800-228-2744 if you have any questions or special requirements
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