We accept service animals trained to assist passengers with disabilities in the cabin of our aircraft. Effective for travel beginning November 1, 2018, Frontier has a new policy for accommodating customers with disabilities who seek to travel with a trained service animal in the cabin. A trained service animal is individually trained to perform a task(s) or work for a person with a physical and/or mental disability. Customers with disabilities seeking to travel with a trained service animal must provide credible verbal assurance that the animal is a trained service animal. (Service animal ID card or service animal registry paperwork is not considered conclusive absent credible verbal assurance.)
Frontier will only accept the following species of animals in our cabin as trained service animals:
Frontier will accept fully trained psychiatric service animals as trained service animal. A trained service animal must be trained to behave properly in a public setting and under the control of the handler at all times. A trained service animal that engages in disruptive behavior may be denied boarding.
Examples of disruptive behavior include (but are not limited to):