- Carrier permits dogs and other service animals used by an individual with a disability to accompany such individual in the passenger cabin at no charge.
- Carrier will accept as evidence that an animal is a service animal the presentation of identification cards, tags, or other written documentation; the presence of harnesses or markings on harnesses; or the credible verbal assurances of the individual with a disability using the animal.
- Carrier will permit a service animal to accompany a qualified individual with a disability at either a bulkhead seat or a seat other than a bulkhead seat, as the individual prefers, unless the animal obstructs an aisle or other area that must remain unobstructed in order to facilitate an emergency evacuation. Service animals may not occupy a seat.
- A trained service animal accompanied by a trainer will be permitted to travel aboard Carrier’ s aircraft only if the animal is being delivered to the domicile of an individual with a disability who either owns or, upon delivery, will take immediate ownership of the animal for that individual’s personal use. No additional charge will be assessed for carriage of a trained service animal being delivered to the domicile of the animal’s owner under such circumstances.
- Service animals in training will be accepted by Carrier for transport.
- Emotional Support or Comfort Animals do not need to have specific training for that function. Proper documentation (no older than one year from the date of the passenger’s scheduled initial flight) is required on letterhead from a mental health professional (e.g., a psychiatrist, psychologist, licensed clinical social worker, or other medical doctor specifically treating the passenger’s mental or emotional disability) stating:
- That the passenger has a mental or emotional health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders-Fourth Edition (DSM IV).
- That having the animal accompany the passenger is necessary to the passenger’s mental health or treatment or to assist the passenger with his or her disability during the flight or at the passenger’s destination.
- That the individual providing the assessment of the passenger is a licensed mental health professional and the passenger is under his or her professional care.
- The date and type of the mental health professional’s license and the state or other jurisdiction in which it was issued.
Airline personnel will require this documentation as a condition of permitting the animal to accompany the passenger in the cabin. The purpose of this provision is to prevent abuse by passengers that do not have a medical need for an emotional support or comfort animal and to ensure that passengers who have a legitimate need for emotional support or comfort animals are permitted to travel with their service animals on the aircraft. Carrier does not require the documentation to specify the type of mental health disability, e.g., panic attacks.